EV charging infrastructure maintenance and repair
Prioritize the health of your charging equipment with our hassle-free maintenance program.
Press Release
bp pulse unveils elevate: hassle-free maintenance of charging infrastructure for EV fleets
What is elevate?
elevate is a service level agreement (SLA) for EV charging infrastructure operations
Maintenance and repair for EV charging infrastructure can be more complicated than traditional fueling stations and involve many more suppliers. With elevate, we assume responsibility for a fleet’s charging station operations, while handling all sub-supplier issues and costs on your behalf.
Key features
elevate goes beyond standard warranties and maintenance programs offered by EVSE providers, giving you peace of mind that your EV charging infrastructure ecosystem is consistently up and running.
Highlights
-
99.9% service-level guarantee
-
Cost-effectively prolonging equipment lifespan
-
Managing warranties and equipment reserves
-
Issue identification and resolution
-
Predictive maintenance & predictive repair
How it works
elevate monitors EV charging infrastructure with our innovative charge management software to help proactively maintain and repair equipment.
When paired with omega, our intelligent charge management software, elevate automatically notifies our network operations center when potential issues arise in your charging operations, initiating problem resolution day or night.
Triage
Ticketing
omega generates and tracks a ticket for each incident and measures acknowledgment, response, and resolution times.
Troubleshooting
We’ll immediately investigate identified issues through remote troubleshooting of software, API, and hardware components.
Dispatch
Should remote troubleshooting not suffice, we’ll send ground support to your site.
Repair
For equipment that needs repair, we’ll deploy certified technicians to ensure faulty hardware is fixed promptly.
Replace
If a replacement is needed, we’ll work to keep your operations going, via warranties, equipment spares, temporary chargers, etc.
Report
Incident data and resolution timelines are then aggregated into monthly health reports.
Retest
Once your repaired or replaced hardware is installed, we’ll run necessary testing to ensure full functionality.
Retire
For equipment that has been obsoleted by the OEM, we’ll manage the end-of-life disposal or recycling process.
Why use elevate
With elevate, you can remain focused on your core business and not worry about the health and maintenance of your EV charging infrastructure.
| Responsibility | Fleet Operator | bp Pulse | |
|---|---|---|---|
|
Moving goods, people, or services |
|
|
|
|
24/7 monitoring of EV charging infrastructure |
|
|
|
|
Diagnosing and troubleshooting EV charging issues |
|
|
|
|
Managing EV charging warranties |
|
|
|
|
Coordinating the repair of EV charging infrastructure |
|
|
|
|
Replace equipment as needed |
|
|
|
|
Managing end-of-life for obsoleted EV charging equipment |
|
|
|
Customer stories
bp pulse is a trusted partner in EV fleet charging
bp pulse’s EV charging solutions have proven to decrease operational costs and offer 99.9% charging infrastructure uptime. We work with our customers to find the right solution to help transition to and manage their electric vehicles.
Transit agency
Tri Delta Transit
Reducing costs by 40% and ensuring uptime to help expand an electric bus fleet.
Transit agency
Anaheim Transportation Network
Delivering 99.99% fleet uptime and $4.8M projected savings with bp pulse’s CaaS.
Goods movement
Red Hook Terminals
Reducing CO2 emissions by 90% and fuel costs by 81% for the largest heavy-duty fleet on the East Coast.
Related solutions
CaaS
Charging-as-a-Service
Our CaaS solution assumes responsibility for all aspects of charging your EV fleet, from EVSE procurement and installation to operations and maintenance and beyond.
OMEGA
Charge management software
Our cloud-based charge management software, omega, provides everything an electric fleet operator needs to ensure vehicles are not only charged but with the lowest possible energy cost.
